Change Management Training and Customer Service Training


1. What is Change Management Training and Customer Service Training?
Blanchard offers Legendary Service® customer service training program and Coaching Essentials® Change Management Training that is specially designed to equip your managers and front-line service providers with the right tools to talk to both internal and external customers and make a great impression. It helps offer a competitive edge to your business.


2. What learning content is included in the Legendary Service® and Coaching Essentials®?
Legendary Service® customer service training program is created in order to furnish your managers and front-line service providers with the appropriate tools to communicate to both internal and external consumers and make a great long-lasting impression. This can offer a competitive edge to your business.

Coaching Essentials®, however, teaches managers how to efficiently contribute to their team members by coaching them on how to maximize their productivity. It helps managers create an environment of mutual reliability and autonomy which results in quantitative growth.

3. How is it beneficial in achieving success?
The backbone of any company is the customer. Unquestionably, businesses that can exhibit great customer service are most treasured and referred to. The connections you build with your clients can become assets for the long-term. It’s imperative to build a service-oriented culture that can let your employees resolve customer issues, minimize costs, drive improvements and augment customer loyalty and engagement.


Our Change Management Training and Customer Service Training helps you and your organization by:
Increasing learning and growth in the managers
Create independent problem solvers
Preserve the talent of the employees
Develop your future leaders

4. Why choose Blanchard over other training providers?

Our Change Management Training and Customer Service Training program allows you to coach your managers to be effective in facilitating the growth of their team members.

We have constructed an effective training program- Coaching Essentials® and Legendary Service®, to help your managers improve their skills and apply a systematic approach to trigger rapid growth and develop their team members.
We provide high-quality corporate training that equips leaders with the right knowledge and skills needed to connect with the customers. Customer service training is so important and when done in a correct way it can make a huge difference in rendering service and customer satisfaction.

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